The terms and conditions governing the accounting and tax services provided by Taxwise Accountancy Ltd. Please read these terms carefully before engaging our services.
Last updated: June 2025. These terms apply to all clients of Taxwise Accountancy Ltd.
These Terms of Service form the agreement between Taxwise Accountancy Ltd ("we", "us", "our") and you ("the client"). By engaging our services, you agree to be bound by these terms. We are a UK-based online accounting practice offering services to businesses and individuals across the United Kingdom. Our registered office is at Titan Court, Laporte Way, Luton, Bedfordshire, LU4 8EF.
1.1 "Services" refers to the accounting, taxation, advisory, and related services we agree to provide, as detailed in your engagement letter or service proposal.
1.2 "Engagement Letter" means the document issued by us detailing the scope of services, fees, and specific terms applicable to your engagement.
1.3 "Client" means the individual, partnership, limited company, charity, or other entity that engages our services.
1.4 "Working Day" means any day from Monday to Friday inclusive, excluding bank and public holidays in England and Wales.
1.5 "Data Protection Laws" means the UK GDPR, the Data Protection Act 2018, and any other applicable data protection legislation.
2.1 Our services are provided in accordance with the scope outlined in your Engagement Letter. Any services outside this scope will require a separate agreement or amendment.
2.2 We will perform our services with reasonable skill, care, and diligence, in accordance with the standards expected of a professional accounting practice in the United Kingdom.
2.3 Our services are provided remotely through online channels including video calls, email, telephone, WhatsApp, and cloud accounting software. In-person meetings are available by appointment at our Luton office.
2.4 We do not provide legal advice. Any observations or comments we make on legal matters are incidental to the accounting and tax services we provide and should not be relied upon as legal advice.
2.5 We are not authorised to provide investment or financial advice regulated by the Financial Conduct Authority (FCA) unless specifically stated in your Engagement Letter.
3.1 You agree to provide us with complete, accurate, and timely information necessary for the performance of our services. This includes all financial records, receipts, bank statements, and any other documentation we reasonably request.
3.2 You are responsible for the accuracy and completeness of all information and records you provide to us. We rely on the information you provide and are not required to independently verify it unless specifically agreed.
3.3 You must inform us promptly of any changes in your circumstances that may affect the services we provide, including but not limited to changes in business structure, address, contact details, or financial situation.
3.4 You are responsible for complying with all applicable laws and regulations, including tax laws, company law, and data protection legislation. While we advise on these matters, ultimate compliance responsibility rests with you.
3.5 You must provide information and instructions within sufficient time to enable us to meet statutory deadlines. Failure to do so may result in penalties or additional charges for which we cannot be held responsible.
4.1 Our fees are set out in your Engagement Letter or service proposal. Fees are typically charged on a fixed monthly basis for ongoing services, or as a one-off fixed fee for specific projects.
4.2 Monthly fees are payable by direct debit or standing order on the first day of each month. One-off fees are payable as specified in your Engagement Letter, typically in advance or on completion.
4.3 We reserve the right to review and adjust our fees periodically. Any fee changes will be communicated to you in writing with at least 30 days' notice before they take effect.
4.4 If additional work is required beyond the agreed scope of services (for example, responding to an HMRC enquiry or handling an unexpected tax investigation), we will discuss and agree additional fees with you before proceeding.
4.5 Late payment of fees may result in suspension of services. We reserve the right to charge interest on overdue amounts at the rate of 4% above the Bank of England base rate.
4.6 All fees quoted are exclusive of VAT where applicable. VAT will be charged at the prevailing rate on all taxable services.
5.1 We are registered with the Information Commissioner's Office (ICO) and comply with all applicable Data Protection Laws, including the UK GDPR and the Data Protection Act 2018.
5.2 We will treat all client information as confidential and will not disclose it to third parties except: (a) as required by law or regulatory obligation; (b) as authorised by you; (c) as necessary for the performance of our services (e.g., to HMRC or Companies House on your behalf).
5.3 We use secure, encrypted systems for storing and processing client data. Our cloud accounting software and client portal employ bank-level security measures. For more information, please see our Privacy Policy.
5.4 We retain client records for a period of six years from the end of the relevant tax year, in line with HMRC requirements and professional body guidelines. After this period, records will be securely destroyed.
5.5 You have the right to access, correct, or request deletion of your personal data at any time. Please contact us if you wish to exercise these rights.
6.1 We provide our services with reasonable care and skill. However, we cannot guarantee specific outcomes, including but not limited to tax savings, HMRC decisions, or business results.
6.2 Our liability for any loss or damage arising from our services shall be limited to the fees paid by you for the specific service giving rise to the claim, except where liability cannot be limited by law.
6.3 We shall not be liable for any indirect, consequential, or economic loss, including loss of profits, business interruption, or loss of data, arising from the provision of our services.
6.4 We maintain professional indemnity insurance in accordance with the requirements of our professional bodies. Details are available upon request.
6.5 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
7.1 Either party may terminate the engagement by providing at least 30 days' written notice, unless a different notice period is specified in your Engagement Letter.
7.2 We reserve the right to terminate the engagement immediately if: (a) you fail to pay fees when due; (b) you provide false or misleading information; (c) there is a breakdown in the professional relationship; (d) continuing the engagement would breach our professional or ethical obligations.
7.3 Upon termination, you remain liable for all fees incurred up to the date of termination, including work in progress. We will provide a final invoice within 30 days of termination.
7.4 We will cooperate with any successor accountant or adviser you appoint, subject to all outstanding fees being paid and a professional clearance letter being signed.
8.1 All reports, analyses, spreadsheets, templates, and other materials created by us in the course of providing our services remain our intellectual property unless otherwise agreed in writing.
8.2 You are granted a non-exclusive, non-transferable licence to use any materials we provide to you for the purposes for which they were created. You may not reproduce, distribute, or commercially exploit these materials without our prior written consent.
8.3 You retain ownership of all data, records, and information you provide to us. Upon termination of our services, we will return or transfer your data to you or your nominated successor within a reasonable timeframe.
9.1 We are committed to providing a high standard of service. If you have any concerns or complaints about our services, please contact us immediately. We will acknowledge your complaint within 5 working days and aim to resolve it within 21 working days.
9.2 If we cannot resolve your complaint internally, you may refer the matter to our professional body (ACCA, AAT, or IFA, as applicable) for independent review.
9.3 Any dispute arising from these terms shall be governed by the laws of England and Wales, and both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
10.1 As a regulated accounting practice, we are required to comply with anti-money laundering (AML) regulations. This includes verifying your identity and, where applicable, the identity of beneficial owners and directors.
10.2 We may be required to make disclosures to relevant authorities, including the National Crime Agency (NCA), under the Proceeds of Crime Act 2002. In such circumstances, we may be prohibited from informing you of the disclosure.
10.3 We are supervised by ACCA, AAT, and IFA for anti-money laundering compliance. We comply with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.
11.1 Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause beyond their reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government restrictions, natural disasters, power failures, internet outages, or industrial action.
11.2 If a force majeure event continues for more than 30 days, either party may terminate the engagement upon written notice.
12.1 These Terms of Service, together with your Engagement Letter and any other documents expressly referenced, constitute the entire agreement between you and Taxwise Accountancy Ltd relating to the provision of our services.
12.2 If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
12.3 Our failure or delay in enforcing any right or provision of these terms shall not constitute a waiver of such right or provision.
12.4 We may amend these Terms of Service from time to time. We will notify you of any material changes in writing. Your continued use of our services after such notification constitutes acceptance of the amended terms.
12.5 You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign or transfer our rights and obligations to a successor entity in the event of a merger, acquisition, or restructuring.
Company Name: Taxwise Accountancy Ltd
Registered Office: Titan Court, Laporte Way, Luton, Bedfordshire, LU4 8EF
Email: info@tax-wise.co.uk
Phone: 01582 967789
WhatsApp: 07743 151398
Regulatory Bodies: ACCA, AAT, IFA
ICO Registration: Available upon request
Governing Law: These terms are governed by the laws of England and Wales.
Quick answers to common questions about our terms and conditions
If you have any questions about our Terms of Service, Privacy Policy, or any aspect of how we operate, please don't hesitate to get in touch. We're happy to discuss any concerns you may have.